Frequently Asked Questions
Do you offer free shipping?
Yes! We offer free shipping worldwide on all orders.
We use trusted carriers worldwide, including FedEx, UPS, DHL, AusPost, and YunExpress depending on your location.
How long does order processing take?
All orders are processed within 24–72 hours after your order is placed.
Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking information.
Please note: Orders cannot be changed or cancelled once they have been processed and shipped.
How long does delivery take?
Delivery times vary depending on your location. Estimated delivery times:
5–9 Business days
- United Kingdom, Germany, Spain, Switzerland
7–12 Business days
- Australia, United States, France, Italy, Netherlands, Belgium, Ireland, Hungary, Poland, Portugal
10–15 Business days
- Canada, Greece, South Africa, Norway, Bulgaria, Croatia, Czech Republic
7–15 Business days
- Romania, Slovakia, Slovenia, Denmark, Latvia, Lithuania, Malta, Bahrain, Israel
How do I track my order?
All orders include tracked shipping.
Once your order ships, you’ll receive a tracking number via email so you can monitor your delivery every step of the way.
Please allow up to 4 business days for tracking updates to appear.
Can I change my order?
Yes, you have 24 hours after placing your order to request changes. Orders may only be changed or cancelled before they are processed.
After this period, or once your order has entered processing, we are unable to make changes.
To request a change, please contact us immediately at dearloustudio@gmail.com.
What is your return policy?
We accept returns within 7 days of receiving your order. Items must be unused, in original condition, and in original packaging.
Email us at dearloustudio@gmail.com with your order number and reason for return, and we’ll guide you through the process.
Customers are responsible for return shipping costs.
Once your return is received and inspected, refunds are processed to your original payment method.
What if I receive a damaged or wrong item?
Please contact us within 48 hours of receiving your order with photos, and we’ll arrange a replacement or refund.
Email us at dearloustudio@gmail.com with your order number and we’ll guide you through the process.
Once your return is received and inspected, refunds are processed within 5–10 business days to your original payment method.
Need support?
If you have any questions regarding your order or shipping, we’re here to help.
Email us at dearloustudio@gmail.com
Your satisfaction is our priority, we'll be in touch with you via email within 1-2 business days.